Smart maintenance

As cities continue to grow, the business of moving people is becoming more complex. From maintaining multiple brands of equipment across global portfolios to evolving ESG priorities, safety codes, and technology upgrades, the challenge for busy building professionals to deliver has never been greater. That’s why we offer a new kind of service, call it complete. Whenever or wherever issues arise, we respond with connected service for almost any make or model. Smart maintenance thereof is a crucial piece of our service offering for improved steady building management.

Universal Service by TK Elevator makes life easier for tenants and busy building professionals, enhancing your experience by ensuring improved operating efficiency and passenger safety at any scale – elevating service from reactive repairs to proactive cover. It is built around three key pillars:

Any Brand | Any Place | Any Time

Any Brand

The importance of a single point of contact with multi-brand knowledge can’t be overstated. Whatever brands of equipment you have, our technicians are trained and supplied to service multi-brand vertical transportation equipment to the highest industry standards.

Any Place

We’ve invested in building the industry’s most comprehensive worldwide local coverage network to service customers anywhere. Wherever you are, we’ll be there fast with the right spare parts and expertise to make sure any service interruptions are kept to a minimum.

Any Time

As a trusted partner, we’re available 24/7/365 to ensure maximum possible portfolio-wide uptime via remote and on-site support. Whatever support you need, whenever you need it.

Prevent. Predict. Relax.

Smart Maintenance can reduce equipment downtime by up to 50%, protecting your tenants’ experience and your building’s reputation. Using our IoT platform, MAX continuously collects data about your elevator systems and sends it to the cloud, where it is analyzed and compared with data from hundreds of thousands of MAX-connected elevators and escalators worldwide. The resulting algorithms empower our technicians to act swiftly, accurately, and preemptively, often fixing issues before a fault develops.

Choose a package that fits your needs

Whether you’re a property manager or a building owner, you’ll experience peace of mind by gaining access to real-time elevator data, performance statistics and notifications. If an elevator shuts down, you’ll often know about it before tenants. It’s all about the data. Choose the monthly package that works best for you to better enjoy:

Greater transparency, with real-time elevator status information, data, and insights

Fewer breakdowns, as we take preemptive action to prevent them

Faster service without needing to contact us, giving you greater peace of mind

Better elevator efficiency and durability

Powerful tools for improved building management

Our Customer Portal is your digital gateway to effective elevator performance management. With your personal login, you can manage your account, place service and maintenance requests, obtain unit operational services and service ticket tracking and sign up for email notifications to keep you updated on progress. For easier tracking, you can also download reports on your service and maintenance history.

Our Mobile App puts real-time elevator performance data at your fingertips. Functionalities include service requests at the touch of a button, a birds-eye view of all units in your portfolio, current traffic statistics and immediate push notifications when your elevator shuts down, returns to service, or receives preventive maintenance.